직무 소개
An exciting opportunity has arisen for a Customer Service Coordinator within the UK Supply Chain Team.
We seek a versatile and dynamic professional with an eye for detail, who is results driven and has a passion for building and maintaining relationships
This role will be the first point of contact for customers, ensuring that orders are processed daily for WG&S UK, as well as ensuring excellent customer service to internal and external customers to support the effective operation of the supply chain.
주요 업무
As part of the WG&S UK Supply Chain team, you will be required to
- Ensure excellent customer service to internal and external customers to support the effective operation of the supply chain.
- Process customer orders, managing from placement through to delivery as well as possible discrepancies.
- Be able to work with forecast data to manage demand on allocated/restricted SKU’s
- Co-ordination of deliveries to customers ensuring a minimum agreed service level of 98%
- Work to resolve customer supply issues and complaints
우리의 이상적인 후보자
- Well organised with a high level of attention to detail, able to work within set processes.
- enjoy problem solving while being able to make decisions to overcome challenges.
- Able to interpret information and make appropriate recommendations / take appropriate action.
- Able to organise and prioritise personal workloads while maintaining critical deadlines.
- A team player and highly motivated with a passion for delivering exceptional customer service.
- Proficient in Excel and Word.
- Previous experience within customer supply chain and customer service is advantageous.
우리가 제공할 수 있는 것
- We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
- Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
- Private Healthcare and Doctor@Hand (remote GP service).
- Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
- Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
- Our Life Assurance cover is a multiple of eight times your annual basic salary.
- Product allocation so that you can enjoy our fantastic portfolio of brands.
- Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
- Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
- Learning resources to help you be your best self.
회사 소개
A HOME FOR RARE CHARACTERS
William Grant & Sons: a home where Rare Characters thrive.
We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.
At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.
OUR AGILE WORKING PHILOSOPHY
Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.
INCLUSIVE RECRUITMENT PROCESS
Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive.
William Grant & Sons
