职位介绍
As the Customer Service & Demand Management Area Leader, you will lead a high-performing team across designated regions, driving the strategic vision for customer service and demand planning. You’ll play a pivotal role in delivering accurate forecasting, seamless order management, and exceptional customer experiences all aligned with our ambitious 5-Year Plan.
主要职责
- Lead the delivery of the OBU 5-Year Plan in alignment with company objectives.
- Inspire and guide your team with clear direction, measurable goals, and a culture of continuous improvement.
- Collaborate with distributors and internal stakeholders to build robust demand forecasts through the S&OP process.
- Proactively manage the order book to ensure timely and stable operations across bottling and supply partners.
- Prioritise orders, manage SLAs, and maintain clear, proactive communication with customers.
- Strategically oversee product transitions from launch to end-of-life.
- Build and maintain strong relationships with third parties, ODCs, and internal teams to ensure alignment and transparency.
- Monitor and report on key performance metrics (OTIF, forecast accuracy, lead times), taking decisive action when needed.
- Maintain a strong process framework with clear documentation and governance.
- Foster a culture of growth, capability building, and succession planning within your team.
- Champion diversity, inclusion, and our company values in every aspect of your leadership.
理想候选人
- Proven leadership experience in customer service and demand planning within a complex supply chain environment.
- Strong analytical and forecasting skills, with a collaborative and solution-oriented mindset.
- Exceptional communication and stakeholder management capabilities.
- Passionate about developing people and driving performance.
- Committed to excellence, innovation, and continuous improvement.
If you're ready to elevate service and demand excellence in a dynamic and forward-thinking environment, we’d love to hear from you. Apply now and help shape the future of our business.
我们可以提供你?
- We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
- Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
- Private Healthcare and Doctor@Hand (remote GP service).
- Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
- Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
- Our Life Assurance cover is a multiple of eight times your annual basic salary.
- Product allocation so that you can enjoy our fantastic portfolio of brands.
- Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
- Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
- Learning resources to help you be your best self.
有关格兰父子公司
A HOME FOR RARE CHARACTERS
William Grant & Sons: a home where Rare Characters thrive.
We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.
At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.
OUR AGILE WORKING PHILOSOPHY
Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.
INCLUSIVE RECRUITMENT PROCESS
Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive.
William Grant & Sons