VIP Hospitality, Accommodation and Estates Team Leader

Introduction à  l'emploi

We have an exciting opportunity for a VIP Hospitality, Accommodation and Estates Team Leader to join our Dufftown site, to drive luxury Dufftown VIP and trade hosting, including: the management and strategic vision for accommodation and associated estates portfolio (VIP and CPact); end-to-end private and trade visitor hosting and hospitality; and leading the conceptual design and practical delivery of ‘Dufftown Luxury hospitality’ tailored to differing private guest and stakeholder expectations.

Responsabilité du rôle

Distillery accommodation

• Management of VIP and CPact properties, including the creation of detailed property maintenance and continuous improvement plans, schedules and monitoring processes – for each property and an overall Dufftown property strategy.
• Managing all health and safety requirements for properties, such as fire audits, health and safety audits, signage, staff training etc.
• Responsible for managing accommodation and hospitality budget.
• Monitoring reservations and costings, and maintaining overall control of yield management.
• Creating and implementing a clearly defined ‘vision’ and standard of VIP hospitality at Dufftown to an industry-leading standard – centred on exceeding needs and expectations of a broad range of stakeholders and visitors.
• Improving and overseeing processes especially in VIP accommodation, ensuring that all guests leave with a lasting positive impression of the company and the services provided.

 Trade and VIP Hospitality and Visits

• Management of the full process from date request to invoice.
• Maintaining relationships with key suppliers, internal business contacts and key customers.
• Monitoring feedback and improving in line with customer requests.
• Leadership of property maintenance and hospitality teams, including housekeeping and concierge.
• Creation, leadership, training and development of a new ‘stand-by’ VIP hosting team, including chefs, concierge, housekeeping and maintenance.
• Control of costs for the Robbie Dhu Centre and all trade and VIP visits, ensuring that all expenses are managed effectively and recharged through appropriate Charging Processes.
• Management of reservations in this area through Guestline PMS system.
• Monitoring and continual improvement of the Guestline database.
• Working collaboratively across the DVC leadership team to identify communications, data use, commercial, training and marketing opportunities and improvements.

Commercial and internal events

• Leading and/or supporting Brand, WGS, Stand Fast and family events to ensure these run to a high standard.
• Leading and/or supporting large scale events and following the Event Safety Policy and Procedure in close partnership with senior colleagues and DVC leadership team.
• Demonstrate behaviours in line with our diversity and inclusion aim, which is to create and promote a diverse and inclusive culture at WG&S where ideas, differences and views are respected and where all employees are encouraged to create their own personal legacy
• Ensure all communication both internal and external falls within brand guidelines where appropriate.

Health and Safety

• Undertake all H&S duties required of a Team Leader level working on a top tier COMAH site.
• Attend various H&S meetings, take part in Housekeeping audits of other areas and participate in chairing the monthly H&S meeting with other VC team leaders.
• Responsible for training of team members, ensuring that any one-on-one training is conducted, and that team members and co-ordinator’s take part in all necessary training organised by the Site Health and Safety advisor.

Notre candidat idéal

• Ability to work on own initiative and take responsibility for own workload is essential.
• An understanding of 5* service and proven experience of a similar role in a 5* setting.
• Experience of having worked in Events, Hospitality and accommodation sectors would be a great advantage.
• Excellent interpersonal, organisational and communication skills.
• Organised with an attention for detail and desire to deliver excellent customer service.
• A problem solver with the ability to resolve any challenges that arise in a calm and professional manner.
• Portray a professional image at all times.

Que pouvons-nous vous offrir

• We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
• Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
• Private Healthcare and Doctor@Hand (remote GP service).
• Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
• Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues. 
• Our Life Assurance cover is a multiple of eight times your annual basic salary.
• Product allocation so that you can enjoy our fantastic portfolio of brands.
• Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
• Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
• Learning resources to help you be your best self.

À propos de William Grant & Sons

A HOME FOR RARE CHARACTERS

William Grant & Sons: a home where Rare Characters thrive.

We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.

At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.

OUR AGILE WORKING PHILOSOPHY

Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.

INCLUSIVE RECRUITMENT PROCESS

Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive. If you have any questions or need some support with your application we’d love to hear from you. So please get in touch with our HR team at recruitment.enquiries@wgrant.com.