Tour Coordinator - FTC

Introducción del empleo

The Tullamore D.E.W. Visitor Centre Coordinator plays a key role in delivering an exceptional visitor experience while supporting the day-to-day operations of the Tullamore D.E.W. Visitor Centre. Reporting to the Visitor Centre Team Leader, this position combines operational coordination, team leadership, administration, and customer engagement to ensure the highest standards of visitor satisfaction, brand representation, and commercial performance.

Working closely with the Visitor Centre team, marketing teams, tour operators, and internal stakeholders, the Coordinator helps create memorable experiences for visitors while supporting the growth and reputation of one of Ireland's most iconic whiskey brands.

Responsabilidad del cargo

Support the Visitor Centre Team Leader in the daily operation of the Visitor Centre, ensuring a consistently high standard of service and visitor experience. Compile and provide monthly reports on operational performance, staffing matters, and business activities, while participating in weekly operational meetings to communicate priorities, discuss key issues, and support the smooth running of the Centre.

Provide guidance, direction, and support to team members, helping to resolve operational and staffing challenges. Assist in leading, motivating, and developing the Visitor Centre team in line with company values, supporting employee performance and ensuring all team members receive appropriate training and development opportunities.

Engage with visitors in a professional, friendly, and welcoming manner, sharing knowledge of the Tullamore D.E.W. brand and products to enhance the overall visitor experience and drive appreciation of the portfolio. Ensure the highest standards of presentation, customer service, and visitor engagement are maintained throughout the Centre.

Assist with the preparation and management of staff rotas to ensure appropriate staffing levels across all Visitor Centre activities. Monitor attendance and communicate absenteeism and staffing concerns to the Team Leader as required.

Build and maintain strong relationships with tour operators and external partners, ensuring bookings are accurately coordinated and communicated to the wider team. Maintain up-to-date booking records, calendars, and administrative systems to support efficient operations.

Ensure all visitor-facing areas, including the bar, retail space, and event areas, are appropriately staffed, stocked, and prepared for visitors at all times. Support stock ordering activities and assist with regular stocktakes to ensure operational requirements are met.

Work closely with the Team Leader and relevant stakeholders to ensure EPOS procedures are adhered to and that sales figures, visitor numbers, and restaurant covers are accurately recorded and reported.

Coordinate the resolution of maintenance and facility-related issues, helping to maintain a safe, welcoming, and professional environment for visitors and employees. Support the planning and delivery of events, corporate visits, and VIP experiences, working closely with the Tullamore D.E.W. marketing team and other internal stakeholders as required.

Nuestro candidato ideal

The ideal candidate will be an enthusiastic, organised, and customer-focused professional with experience in hospitality, tourism, retail, visitor attractions, or a similar customer-facing environment. They will possess excellent communication and interpersonal skills, enabling them to build positive relationships with visitors, colleagues, tour operators, and business partners.

They will demonstrate strong organisational and administrative capabilities, with the ability to coordinate bookings, schedules, stock management activities, and operational priorities effectively. A proactive and solutions-focused approach is essential, together with the confidence to make decisions and resolve issues in a fast-paced environment.

The successful candidate will have experience supporting, coaching, or guiding colleagues and will be passionate about delivering exceptional customer experiences. They will be comfortable working with reporting tools, Microsoft Office applications, and EPOS systems, with strong attention to detail and accuracy.

Above all, they will be a team player who demonstrates professionalism, enthusiasm, and a commitment to upholding the values of Tullamore D.E.W., ensuring every visitor enjoys a memorable and engaging experience.

This is a Fixed Term contract until 29/09/2027.

The salary range for this role is Euros 36,443 to 50,066. 

Qué podemos ofrecerte?

• We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
• Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
• Private Healthcare
• Our employees can join a Group Personal Retirement Saving Account (PRSA). Employees contribute 5% of salary, the company contributes 10%.
• Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues. 
• Our Life Assurance cover is a multiple of three times your annual basic salary.
• Product allowance so that you can enjoy our fantastic portfolio of brands with your family and friends.
• Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
• Every employee has the opportunity to claim funding each year for a charity or charities for which they have raised money, volunteered their time or personally donated.
• Learning resources to help you be your best self.

Acerca de William Grant & sons

A HOME FOR RARE CHARACTERS

William Grant & Sons: a home where Rare Characters thrive.

We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.

At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.

OUR AGILE WORKING PHILOSOPHY

Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.

INCLUSIVE RECRUITMENT PROCESS

Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive. If you have any questions or need some support with your application we’d love to hear from you. So please get in touch with our HR team at recruitment.enquiries@wgrant.com.