Introduction à l'emploi
Are you an experienced leader with a passion for delivering exceptional customer service and driving operational excellence?
We are looking for a Head of Operations to lead our Quality Spirits International (QSI) Supply & Demand team, ensuring our products are planned, produced, and delivered efficiently while maintaining outstanding service levels for our customers around the world.
Responsabilité du rôle
Lead and develop the QSI Supply & Demand team, creating a culture of collaboration, accountability, and continuous improvement.
Own the Sales & Operations Planning (S&OP) process, ensuring demand and supply plans align with customer and business requirements.
Ensure customer orders are managed effectively and delivered on time, in full, and to agreed service levels.
Oversee and monitor logistics, warehousing, bottling operations, and third-party supply chain partners, to ensure they deliver an efficient and cost-effective service.
Manage inventory, forecasting, production ordering, and stock allocation to ensure optimum product availability.
Monitor key operational performance measures including supplier service levels, forecast accuracy, stock level management, and lead times. Taking appropriate corrective action when necessary to maintain customer service standards.
Build strong relationships with internal stakeholders and external partners to support the delivery of QSI business objectives.
Drive process improvement, operational governance, and best-practice ways of working across all areas of responsibility, in line with the WGW.
Notre candidat idéal
Excellent leadership skills with a proven ability to develop, coach and motivate teams.
Proven stakeholder management and communication skills.
Strong understanding of S&OP, forecasting, inventory management, and supply chain operations.
Experience in managing third-party partners and establishing strong collaborative relationships with them, while ensuring adherence to agreed KPI’s and SLA’s .
A data driven approach to decision making and a continuous improvement mindset.
The ability to manage competing priorities in a fast paced, customer-focused environment.
Que pouvons-nous vous offrir
- We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
- Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
- Private Healthcare and Doctor@Hand (remote GP service).
- Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
- Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
- Our Life Assurance cover is a multiple of eight times your annual basic salary.
- Product allocation so that you can enjoy our fantastic portfolio of brands.
- Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
- Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
- Learning resources to help you be your best self.
À propos de William Grant & Sons
A HOME FOR RARE CHARACTERS
William Grant & Sons: a home where Rare Characters thrive.
We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.
At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.
OUR AGILE WORKING PHILOSOPHY
Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.
INCLUSIVE RECRUITMENT PROCESS
Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive.
We want to make sure that all applicants are treated equally. To support this we will anonymise all applications during the screening stage. Details such as name, dates and educational establishments will only be visible to the recruitment team and hiring leader once an applicant is invited to interview, these details are hidden during the screening stage. To be able to anonymise applications they all need to be in the same format. You can upload a CV but we would also ask you to complete an application form – your CV will not be visible during screening. We hope you agree that this is good use of your time to help ensure a fair recruitment process.
This vacancy is being advertised directly by William Grant & Sons. Unauthorised copying, reposting, or distribution of this advert by job boards, aggregators, or recruitment agencies is not permitted without prior written approval.
William Grant & Sons
