Luxury Support Services

Job Introduction

We have an exciting opportunity to join Luxury Support Services to liaise with key stakeholders and guests during onsite visits providing on the ground management of itineraries from arrival onsite to departure ensuring requests and expectations are being met and delivered to the highest possible standard.

Main Responsibility

• Perform first class service delivery to select corporate hospitality visits taking control of on the ground management of itineraries from arrival onsite to departure.
• Liaise with stakeholders in a polite, clear, consistent and timely manner to ensure requests and expectations are being met and delivered to the highest possible standard and interact with guests as and when required making them feel welcomed and valued whilst taking into account cultural differences, confidentiality and discretion.
• Develop onsite experiences and touchpoints to further enhance guest service.
• Conduct checks within housing in line with hospitality processes and support with updating hospitality team’s policies and procedures on an ongoing basis.
• Ensure that public safety and safe working practices are adhered to in accordance to required legislation, site policies and HMRC compliance.
• Contributes appropriately to team meetings and supports the implementation of team plans and continuous improvement projects.
• Supports the delivery of cross team projects (e.g. large public events, VIP visits etc)
• Demonstrate behaviours in line with our diversity and inclusion aim, which is to create and promote a diverse and inclusive culture at WG&S where ideas, differences and views are respected and where all employees are encouraged to create their own personal legacy.

Our Ideal Candidate

This is an exciting and varied role at Dufftown Visitor Centre.

You’ll help us welcome visitors from across the globe and ensure they have an enjoyable, memorable experience here, from the moment they arrive to the moment they leave. Through warm, engaging, informative interactions, you’ll help share stories about this amazing place and world leading products. Ideally someone with an understanding of / willingness to learn about our unique business, brands, and the Scottish whisky industry; excellent “front of house” persona - warm, welcoming, helpful, patient and has a passion for offering memorable experiences.

What we can offer you

• We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
• Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
• Private Healthcare and Doctor@Hand (remote GP service).
• Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
• Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues. 
• Our Life Assurance cover is a multiple of eight times your annual basic salary.
• Product allocation so that you can enjoy our fantastic portfolio of brands.
• Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
• Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
• Learning resources to help you be your best self.

About William Grant & Sons

A HOME FOR RARE CHARACTERS

William Grant & Sons: a home where Rare Characters thrive.

We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.

At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.

OUR AGILE WORKING PHILOSOPHY

Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.

INCLUSIVE RECRUITMENT PROCESS

Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive.