Head of Private Client Services - Commercial

Job Introduction

Are you looking for a fantastic opportunity to work with a dynamic and fast-growing portfolio of brands? Brands like Hendrick’s Gin, Glenfiddich Whiskey, and The Balvenie! We are looking for our Head of Private Client Services for the US Commercial business.  

Main Responsibility

This role will lead the development of the prestige luxury operating model in priority markets. They will partner on the development of the Luxury model in key markets and selected cities globally, working with the Global Luxury Director, Maison Managing Director (MD), Regional Managing Directors (RMDs), and US ODC business. They will ensure WG&S has the right go-to market model integrated within the Global Route to Consumer framework. They will create and execute the local market Private Client and The Distillers Library platform in select cities. They will ensure the right resource, high-end luxury standards, and operating model are executed with the partner market and lead the development of the Black Book CRM model.

Our Ideal Candidate

Our ideal candidate values and is passionate about the world of prestige and knows how to create one-of-a-kind experiences, creating innovative selling opportunities. Our ideal candidate knows the nuances of hospitality and customer service, and they appreciate the opportunity to establish lasting connections with Private Client customers and consumers. The ideal candidate understands the alignment between brand ambition and commercial priorities. They have experience creating memorable experiences across all client touchpoints, strengthening loyalty, and supporting commercial performance. 

• 7-10+ years of related experience in wine & spirits or luxury retail, hospitality, client experience, or high-touch service leadership experience. 
• Commercial awareness with the ability to support business performance through client-centric initiatives.
• Strong communication skills with ability to express self in a compelling and energetic manner in individual and group situations; well-presented and articulate; has the ability to adjust style to capture the attention of the audience. 
• Strong analytical, operational, and leadership skills with the ability to influence at every level. 
• Strong budget management skills ensuring disciplined expense management and optimal allocation of resources in line with priorities. 
• Must have a valid driver’s license.

It is highly desired that our ideal candidate has: 

• Knowledge of the alcohol spirits industry 3-tier system. 
• Experience collaborating and influencing CPG brand marketing and sales teams. 
• Experience working with and managing 3rd party agencies. 
• Excellent verbal, written, and listening communication skills. 
• Ability to manage difficult, complex markets while achieving business objectives. 
• Represent the Prestige client experience with credibility, professionalism, and a solutions-oriented mindset.  

The salary range for this role, based out of the NYC office is $187, 801 - $225,000.

This role is not eligible for international or domestic relocation. 

Full job description of the role can be found below by clicking on the PDF attachment. This description is not an exhaustive list the employee may be required to perform, and the employee may be required to perform additional tasks. WG&S reserves the right to revise the role profile at any time and to assign additional duties and responsibilities as needed.

What we can offer you

• We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
• Our employees enjoy a generous vacation entitlement.
• Comprehensive Private Healthcare that includes Medical, Dental & Vision
• Our employees can join our 401(k) savings plan. The company matches employees’ contribution up to 5%, in addition to a Discretionary Contribution.
• Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues. 
• Our Life and AD&D cover is a multiple of three times your annual basic salary.
• Product allowance so that you can enjoy our fantastic portfolio of brands with your family and friends.
• Every employee has the opportunity to claim funding each year for a charity or charities for which they have raised money, volunteered their time or personally donated.
• Learning resources to help you be your best self.

About William Grant & Sons

A HOME FOR RARE CHARACTERS

William Grant & Sons: a home where Rare Characters thrive.

We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.

At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.

We celebrate diversity and are committed to creating an inclusive workplace for the benefit of our employees, our products, and our community. We’re proud to provide equal opportunity to all applicants regardless of race, color, religion, marital status, age, national origin, sex, gender, gender identity or expression, sexual orientation, pregnancy, status as a parent, national origin, physical or mental disability, veteran status, family medical history or genetic information, or any other characteristic protected by applicable law.

OUR AGILE WORKING PHILOSOPHY

Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.

INCLUSIVE RECRUITMENT PROCESS

Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive. If you have any questions or need some support with your application we’d love to hear from you. So please get in touch with our HR team at recruitment.enquiries@wgrant.com.