Customer Service & Demand Management Team Leader

Job Introduction

Are you a proactive leader with a passion for delivering excellent customer service and driving continuous improvement? We’re looking for a Customer Service & Demand Management Team Leader to join our team at our Bellshill site and play a key role in Best-in-Class demand planning and proactive order management, providing a high level of service to our global customers.

Main Responsibility

• Lead Demand Planners, working closely with regional teams to align on a realistic, unbiased, 50/50 regional forecast.
• Oversee the day-to-day management of orders, making sure our products arrive on time and in full.
• Spot risks and opportunities early, working with others to find solutions quickly and make informed decisions.
• Lead your team through challenges and change, helping everyone stay focused and motivated.
• Monitor performance, using data to drive improvements in service and efficiency.
• Make sure we’re always compliant with regulations and company standards, especially when it comes to documentation and reporting.

Our Ideal Candidate

• Strong leadership, communication and influencing skills.
• Experience in demand planning, customer service, or supply chain operations.
• Ability to work cross-functionally and manage multiple priorities.
• A proactive mindset with a focus on continuous improvement and process excellence.

Apply now and help shape the future of customer service and demand management!

What we can offer you

• We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
• Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
• Private Healthcare and Doctor@Hand (remote GP service).
• Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
• Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues. 
• Our Life Assurance cover is a multiple of eight times your annual basic salary.
• Product allocation so that you can enjoy our fantastic portfolio of brands.
• Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
• Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
• Learning resources to help you be your best self.

About William Grant & Sons

A HOME FOR RARE CHARACTERS

William Grant & Sons: a home where Rare Characters thrive.

We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.

At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.

OUR AGILE WORKING PHILOSOPHY

Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.

INCLUSIVE RECRUITMENT PROCESS

Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive.