Customer Service Co-ordinator

Job Introduction

We are looking for a proactive Customer Service Co-ordinator to join our dynamic Customer service team in Singapore.

Main Responsibility

As a Customer Service Co-ordinator, you are responsible for building and maintaining strong relationships with customers, acting as the main point of contact to provide support and handle enquires. With great customer service at the forefront of what we do, you will create and manage customer sales orders and ensure the accuracy of delivery information.

Manage all shipments and bookings with Freight Forwarders in preparation of export documentation.  Collaborate with internal teams including Commercial, production and logistics to ensure that orders are delivered to our customers on time and in full.

Our Ideal Candidate

• Previous experience in customer service or order management.
• Strong communication skills and a keen eye for detail.
• Ability to multitask in a fast-paced environment.
• A proactive problem-solver with a positive attitude.

If you thrive in a fast-paced environment, enjoy working collaboratively with peers and problem solving, we want to hear from you.

Are you that ‘Rare Character’ we are looking for?

This role is deemed to be a security cleared role and falls under the remit of AEO, regulated by the HMRC, as such there will be enhanced screening as part of the recruitment.

What we can offer you

• We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
• Our employees enjoy a generous holiday entitlement.
• Private Healthcare for employees (including dependents), dental cover and annual health screenings.
• Pension provision for local nationals is addressed by the statutory Central Provident Fund (CPF). Alternative pension arrangements are available for non-locals.
• Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues. 
• Private Life Assurance and Total Permanent Disability cover.
• Product allowance so that you can enjoy our fantastic portfolio of brands with your family and friends.
• Every employee has the opportunity to claim funding each year for a charity or charities for which they have raised money, volunteered their time or personally donated.
• Learning resources to help you be your best self.

About William Grant & Sons

A HOME FOR RARE CHARACTERS

William Grant & Sons: a home where Rare Characters thrive.

We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.

At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.

OUR AGILE WORKING PHILOSOPHY

Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.

INCLUSIVE RECRUITMENT PROCESS

Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive. If you have any questions or need some support with your application we’d love to hear from you. So please get in touch with our HR team at recruitment.enquiries@wgrant.com.