Assistant Manager – Private Clients

職位介紹

We’re looking for our next Assistant Manager – Private Clients, based in our Taichung store (The Warehouse)!

我們正在招聘下一位的私藏酒窖店長（臺中）！

This role is responsible for delivering our High Net Worth (HNW) client retention and recruitment in line with the Company’s luxury and HNW sales strategy. The role will also manage the daily operations of the Taichung retail store, and lead national HNW client partnerships, events, CRM retention programs and the digital social platforms for The Warehouse.

該職位負責我們的高凈值（HNW）客戶保留和招聘，符合公司的奢侈品和高凈值銷售戰略。該職位還將管理台中店的日常運營，並領導全國高凈值客戶合作夥伴關係，活動，CRM保留計劃和私藏酒窖的社交平臺。

主要職責

Taichung Store & HNW Client Engagement

• Lead and drive the respective store’s target achievements including but not limited to annual sales, events, HNW client recruitment and retention targets to drive HNW sales.
• Lead and own engagement and delivery of communication and service to customers, focussing particularly on the respective store’s key customers i.e. Platinum/Selected Gold Membership status VIPs to ensure quality customer experience and drive in-store sales.
• Lead and manage the daily store operations to ensure accurate cash flow and sufficient stocks.
• Develop exceptional client relationships to develop HNW client database through in-store customer engagement, identifying and developing external client relationships.
• Introduce and promote WG&S values and brands directly to HNW clients, plan and implement in-store activity and programs to deliver quality service, enhance customer trials, loyalty and understanding of our brand portfolio.
• Work in close collaboration with the Relationship Marketing Manager and Brand Marketing Team to leverage and integrate market and consumer insights, enhancing various touchpoints in HNW client engagement and ensuring accurate feedback of on-the-ground consumer insights.
• Manage the assigned A&P budget to ensure efficient maximisation of A&P spend.
• Monitor and ensure up-to-date CRM data including purchase completion rate, customer repeated purchase rate, translating insight into effective sales planning to improve and drive sales.

Recruitment/Retention/Partnerships

• Lead key national recruitment/retention drivers e.g. social media platforms (Facebook and Line), retention CRM programs, Warehouse magazines and WG&S Taiwan direct to consumer Business Occasion VIP recruitment to increase visibility and outreach and enhance touchpoints.
• Plan & identify strategic national partnerships for THE WAREHOUSE members recruitment to expand HNW outreach while working closely with the Relationship Marketing team to deliver standardized execution plans across 3 stores.

理想候选人

You will need to demonstrate excellent customer service, product knowledge and selling techniques, and be a strong team player, building both brands and driving sales.

您需要展示出色的客戶服務、產品知識和銷售技巧，並為一個 強大的團隊合作者之一，建立品牌並推動銷售。

Essential

• A minimum of 5 years’ retail experience, with a strong track record in HNWI sales
• Good understanding of luxury retail sales/F&B
• Strong interpersonal and relationship management skills.
• Strong project management skills; diverse and agile to work with multi-functional team
• Able to work under pressure, also demonstrating a practical problem solving and process improvement mindset and skill.
• Excellent influencing skills with demonstrated passion and ability to persuade.
• English and Mandarin fluency, both written and verbal.

Desirable

• Wine / spirits / luxury Industry experience advantageous.

我们可以提供你?

• 我們提供具有競爭力的薪水和福利，旨在促進員工的財務狀況, 包括獎金計劃。
• 我們的員工享有優於勞基法的休假制度。
• 補充醫療保險涵蓋了員工和家屬的部份。
• 退休金條款依照當地勞工退休金條例規定。
• 我們的員工援助計劃在醫療，財務和法律以及家庭和家庭問題等日常事務上提供實用，公正的支持。
• 人身壽險包含在公司團體保險計劃中。
• 享有產品補貼，使您可以和家人朋友一起享用我們的夢幻品牌組合。
• 每位員工每年都有機會為一個或多個自己籌集資金，志願服務或個人捐贈的慈善機構申請資金。
• 提供學習資源以幫助您成為自己最好的自己。

有关格兰父子公司

才俊家園

William Grant & Sons：才俊施展抱負的家園。

每位員工有各自的秉性、技能、經驗、視角，我們無不珍視。每位同仁在這裡都能各盡其能，幫助公司完成增長目標。

William Grant & Sons 立志做為發展且實現理想抱負的家園，每位同仁擁有各自的特質、技能、經驗和視角，我們無不珍視。多元與包容是William Grant & Sons經營與管理的重要原則。秉持公司目標及理念，力求創造良好的工作環境，讓同仁盡其所能，全心投入工作。

靈活且敏捷的工作哲學

我們的靈活工作哲學是"讓每一天都是最佳工作日"。
我們以信任為本，賦予每位同仁以不同特質發揮其最佳工作狀能。靈活且積極的工作經驗可幫助同仁感受到歸屬感並充份施展團隊潛能。
在招聘過程中，我們也十分樂意與應徵者討論各種可能的靈活工作模式。

招聘遵循包容原則

多元與包容是 William Grant & Sons 經營與管理的一項重要原則，秉承的是公司的目標和理念。我們力求招聘不拘一格，廣攬人才。如果您對應徵事宜有何疑問或者需要幫助，我們十分歡迎您來函來電。所以敬請與我們 recruitment.enquiries@wgrant.com 的人事部門聯繫。