Application Support Analyst

Aufgaben

Are you a customer centric technology professional with experience in Salesforce Administration and the ability to work as part of a team and solve complex problems?

Would you like to contribute to the continued success of the largest family-owned Whisky distillery in the world, responsible for iconic brands including: Glenfiddich, The Balvenie, Hendricks Gin, and Reyka Vodka?

William Grant & Sons are looking for an Application Support Analyst to join our established Commercial and Route to Consumer Product team, based in Cumbernauld, on a Hybrid basis. This is a key role in our organisation, where you will join a dynamic team dedicated to providing effective support to commercial teams globally.    

Rollenverantwortung

As an Application Support Analyst, you'll be at the heart of our digital transformation journey, supporting seamless operations across our global commercial markets. You'll work closely with cross-functional teams, leveraging your expertise to streamline processes, enhance user experience, and drive business growth. This role is perfect for someone who thrives in a fast-paced, innovative atmosphere and is ready to make a significant impact. As this role supports commercial teams in London, Europe, the Americas and Asia Pacific, there may be the opportunity to travel and provide support as part of your role.

Your Key Responsibilities Will Include:

System Configuration and Customisation: Master the Salesforce platform, configuring and customising to meet the evolving needs of our organization. Your expertise will be crucial in optimising workflows and maximising the platform's capabilities.

User Support and Training: Be the go-to person for Salesforce-related queries. Provide hands-on support to users, troubleshoot issues, and conduct training sessions to ensure everyone is harnessing the full power of Salesforce.

Data Management and Integrity: Take the lead in maintaining data accuracy and integrity within Salesforce. Develop and implement strategies for data cleansing, migration, and ongoing data quality assurance.

Automation and Integration: Drive efficiency by designing and implementing automation processes. Collaborate with IT and other teams to ensure seamless integration with other business systems.

Report and Dashboard Creation: Transform data into actionable insights. Create compelling reports and dashboards that empower stakeholders with real-time information to drive informed decision-making.

Security and Compliance: Be the guardian of data security and compliance within the Salesforce environment. Implement and enforce best practices to safeguard sensitive information.

Stay Current with Salesforce Trends: Keep abreast of the latest Salesforce releases, features, and industry trends. Proactively

Unser idealer Kandidat/in

We are looking for an IT professional with a genuine passion optimising the customer journey through technology.

Salesforce Proficiency: Hands-on experience with Salesforce configuration, customisation, and administration. Salesforce Administrator Certification is highly desirable.

Problem-Solving Skills: A proactive problem solver with the ability to analyse complex issues, troubleshoot efficiently, and implement effective solutions.

Communication Skills: Strong interpersonal and communication skills with the ability to translate technical concepts into user-friendly language. Comfortable conducting training sessions and providing user support.

Team Collaboration: Ability to collaborate effectively with cross-functional teams to understand business requirements and implement Salesforce solutions that align with organisational goals.

Adaptability: Comfortable working in a dynamic and fast-paced environment, with the flexibility to adapt to changing business needs.

Continuous Learning: Interest Salesforce best practices, industry trends, and emerging technologies.

Was wir Dir bieten

• We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
• Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
• Private Healthcare and Doctor@Hand (remote GP service).
• Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
• Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues. 
• Our Life Assurance cover is a multiple of eight times your annual basic salary.
• Product allocation so that you can enjoy our fantastic portfolio of brands.
• Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
• Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
• Learning resources to help you be your best self.

Über William Grant & Sons

A HOME FOR RARE CHARACTERS

William Grant & Sons: a home where Rare Characters thrive.

We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.

At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.

OUR AGILE WORKING PHILOSOPHY

Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.

INCLUSIVE RECRUITMENT PROCESS

Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive.