Job Introduction
The Visitor Experience Team Member is a brand advocate and supportive team member responsible for executing all operational functions of our shop, bar, bookable experiences and events. They are responsible for energetically engaging guests and delivering an exceptional experience to all visitors.
Main Responsibility
- Energetically greet customers, respond to questions, answer phones and emails, book tours and other experiences, bartend, conduct guided tastings and tours, and support event related operations.
- Consistently deliver outstanding customer service and hospitality while creating memorable experiences for guests.
- Accurately operate cash registers, manage financial transactions, balance drawers, and process shipments.
- Maintain an orderly appearance throughout the sales floor, storage areas, surrounding exterior, and other visitor centre related spaces.
- Follow and execute standard operating procedures for bar and retail for daily setup of indoor and outdoor service, operation, cleaning, restocking, and closing.
- Educate customers on Hudson Whiskey NY and Tuthilltown Spirits Brands, our history and our facility, through tours, tastings, off-site tastings, and other customer engagements.
- Ensure compliance with relevant health, safety, & environment legislation, safe systems of work and documented procedures during all work activities.
- Demonstrate behaviours in line with our diversity and inclusion aim, which is to create and promote a diverse and inclusive culture at William Grant & Sons where ideas, differences and views are respected and where all employees are encourages to create their own personal legacy.
Our Ideal Candidate
Essential:
- 21+ years of age
- Must be able to work weekends (both Saturday and Sunday)
- Strong customer service and hospitality acumen.
- Proficient in verbal and written English language
- Ability to read, write and effectively communicate with customers, peers and management
- Ability to work as part of a team and build positive working relationships with team members.
- Embodies a strong work ethic and attention to detail and takes initiative independent of direct supervision.
- Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service and hospitality.
- Values and embodies creativity, excellence, integrity, responsibility, and professionalism.
- Entrepreneurial spirit and passion for the spirits industry, learning, and self-development.
- Physical demands: This position involves constant moving, talking, hearing, listening, reaching, grabbing and standing. Frequently lifting and carrying up to 70lbs. Frequently work outdoors under different temperatures and elements.
- High school diploma or equivalent.
Desirable:
- College degree preferred
- Familiarity with the Hudson Valley and its tourist and hospitality attractions (restaurants, hotels, points of interest, etc.)
- Knowledge of New York State alcohol laws and responsible serving.
What we can offer you
- We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
- Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
- Private Healthcare and Doctor@Hand (remote GP service).
- Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
- Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
- Our Life Assurance cover is a multiple of eight times your annual basic salary.
- Product allocation so that you can enjoy our fantastic portfolio of brands.
- Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
- Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
- Learning resources to help you be your best self.
About William Grant & Sons
A HOME FOR RARE CHARACTERS
William Grant & Sons: a home where Rare Characters thrive.
We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.
At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.
OUR AGILE WORKING PHILOSOPHY
Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.
INCLUSIVE RECRUITMENT PROCESS
Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive.
William Grant & Sons
