Visitor Experience Manager

Job Introduction

We are looking to hire a Visitor Experience Manager for the Tuthilltown Visitor Center at the Hudson Whiskey site which is located in the beautiful Hudson Valley in upstate Gardiner, New York. This position will deliver a best in class experience for all visitors & guests while also building the long term strategy & plan for the future.

Main Responsibility

• Lead the development and implementation of a new strategy to rejuvenate the Tuthilltown Visitor Experience fully utilizing the Marketing / Site Ambassadors, Retail Staff and Site Mixologist along with other relevant resources, A&P etc.  
• Leadership and management of the Visitor Center activities and Visitor Center Team Members to support delivery of all team KPI’s in line with Company Values
• Establishing and tracking relevant metrics comparing progress to local, company and benchmarked metrics, producing relevant management reports to be used in key decision making.
• Delivery of high levels of customer service, internally and externally, through the use of own resources and by building relationships with key local, national and international stakeholders
• Accountability for the Visitor Experience P&L’s; improving margins, providing insight on financial performance and ensuring a robust financial control framework is in place.
• Ensure all key internal departments are fully informed and aligned on activities & initiatives.
• Ensure that BBU functions are compliant with Health & Safety, Environmental, TTB and all other relevant regulatory requirements.

Our Ideal Candidate

Our ideal candidate is a strong dedicated people leader who both supports and challenges their team to be their absolute best by setting objectives and managing their performance.  Someone who is self motivated with a positive 'can do' attitude with the ability to implement change in a fast paced environment.  Setting and developing strategies is a key component to this position along with developing a robust budget, maximize earnings and deliver a best in class experience in line with the Hudson brand. Skills and qualifications should include 4+ years relevant experience; experience leading, setting objectives, performance management and developing your team to their potential; manage P & L's and a Bachelor's Degree in Marketing and experience in retail, events or tourism in a high quality branded environment is desired.

What we can offer you

• We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
• Our employees enjoy a generous vacation entitlement.
• Comprehensive Private Healthcare that includes Medical, Dental & Vision
• Our employees can join our 401(k) savings plan. The company matches employees’ contribution up to 5%, in addition to a Discretionary Contribution.
• Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues. 
• Our Life and AD&D cover is a multiple of three times your annual basic salary.
• Product allowance so that you can enjoy our fantastic portfolio of brands with your family and friends.
• Every employee has the opportunity to claim funding each year for a charity or charities for which they have raised money, volunteered their time or personally donated.
• Learning resources to help you be your best self.

About William Grant & Sons

A HOME FOR RARE CHARACTERS

William Grant & Sons: a home where Rare Characters thrive.

We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.

At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.

We celebrate diversity and are committed to creating an inclusive workplace for the benefit of our employees, our products, and our community. We’re proud to provide equal opportunity to all applicants regardless of race, color, religion, marital status, age, national origin, sex, gender, gender identity or expression, sexual orientation, pregnancy, status as a parent, national origin, physical or mental disability, veteran status, family medical history or genetic information, or any other characteristic protected by applicable law.

OUR AGILE WORKING PHILOSOPHY

Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.

INCLUSIVE RECRUITMENT PROCESS

Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive. If you have any questions or need some support with your application we’d love to hear from you. So please get in touch with our HR team at recruitment.enquiries@wgrant.com.