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Visitor Centre Team Member - Guide

Job Introduction

We have an exciting opportunity to work as part of an energetic team to proactively contribute to and drive the operation of a world class Visitor Centre ensuring the provision of a warm welcome to guests and the delivery of top class guest service as part of the Glenfiddich Visitor Centre team.

Main Responsibility

  • Welcome and engage with all guests in a professional and friendly manner delivering high levels of customer engagement and satisfaction.
  • Develop and share a knowledge of and enthusiasm for our brands to ensure that the highest brand awareness standards are maintained across the visitor Centre to drive brand advocacy and positively impact upon sales.
  • Conduct distillery tours in accordance with required standards and ensure first class customer service is delivered at all times.
  • Ensure that safe working practices and food hygiene procedures are adhered to in accordance to required legislation and site Health and Safety policies.
  • Contributes appropriately to team meetings to help drive performance within the team and support the implementation of team strategy, plans and continuous improvement projects.
  • Ensure strict adherence to proper EPOS procedures to ensure accurate recording of sales, restaurant covers, etc.
  • Ensure that the End of Day procedures are adhered to and that the till reconciliation is completed and recorded accurately
  • Support all stocktake activity and work with the leadership team to implement post stocktake actions.
  • Attend all relevant site meetings and daily service briefs.
  • Demonstrate behaviours in line with our diversity and inclusion aim, which is to create and promote a diverse and inclusive culture at WG&S where ideas, differences and views are respected and where all employees are encouraged to create their own personal legacy

Our Ideal Candidate

  • A basic knowledge of whisky making with experience of a distillery environment would be preferable.
  • Fluency in a second language would be advantageous.
  • Ability to work under pressure in a fast paced environment.
  • Excellent interpersonal, organisational and communication skills

What we can offer you

  • We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
  • Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
  • Private Healthcare and Doctor@Hand (remote GP service).
  • Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
  • Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues. 
  • Our Life Assurance cover is a multiple of eight times your annual basic salary.
  • Product allocation so that you can enjoy our fantastic portfolio of brands.
  • Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
  • Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
  • Learning resources to help you be your best self.

About William Grant & Sons

A HOME FOR RARE CHARACTERS

William Grant & Sons: a home where Rare Characters thrive.

We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.

At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.

OUR AGILE WORKING PHILOSOPHY

Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.

INCLUSIVE RECRUITMENT PROCESS

Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive. If you have any questions or need some support with your application we’d love to hear from you. So please get in touch with our HR team at recruitment.enquiries@wgrant.com.

William Grant & Sons

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