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Sales Operations Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

Sales Force Effectiveness and Monitoring/Reporting responsible to ensure the commercial team has the right structure and has the technology, systems, tools, information, and insights required to be as effective as they can be, with the ultimate aim of achieving their KPIs and delivering sales & customer marketing results.

The Sales Operations Manager will assist the commercial & marketing teams to make quick decisions and comfortably lead and step-change the way our field team operates efficiently. In addition, be data driven and thrive on bringing insights to life in a way that is simple and easy to understand to others leveraging different data sources including OnTap, IRI, CRM (SFA), Quantium and more.

RTC and the CRM roll-out will require strong project management skills to enable you to delegate multiple tasks & actions at any given time, including being comfortable with problem solving tough situations.

Leverage your FMCG experience to be solutions driven and thrive on giving clear direction to other functions day to day and in leadership forums. Coach and mentor others including your direct report and seeking guidance and clarity to ensure we hit our targets.

Main Responsibility

  1. Own the field sales CRM system, lead the implementation project and rollout of the new software updates, and work closely with the data analyst and system vendor to make sure it’s always meeting the needs of the team. Identify and implement improvements, make sure we are making the most of the system to deliver efficiencies by eliminating manual and paper-based processes as much as possible. Responsible for taking the data field team are collecting in field and delivering reports and insights both within and outside of the CRM (which the data analyst owns day to day in addition to being system admin).
  2. Track the field team KPIs, and deliver reports and data to the field and head office team to assist them with monitoring territories and customers, identifying opportunities, understanding which customers/brands/SKUs are dragging or driving overall sales, where the distribution opportunities are etc.
  3. Ensure WG&SA is adopting best practice global sales operations solutions. Maintain internal business scorecards to enable the sales and customer service teams and the functions that they engage with, focus on the most critical service and business objectives
  4. Determine which customers should be called on and how often, and who could be serviced another way (telesales, merchandisers) or not worth calling at all etc.
  5. Contribute to sales capability, by providing training on how to use the CRM and reporting, and the "so what" of the data we provide.

Our Ideal Candidate

Essential:

  • Strong sales process knowledge, including working fluency in the sales fundamentals
  • Experience in managing data and business analytics tools
  • Outstanding sales analysis proficiency – proven ability to turn data into insights to effect change
  • Excellent emotional intelligence and internal influencing skills
  • Ruthlessly well-organised and efficient
  • Demonstrated ability to drive and manage change to influence others and drive for results

Desirable:

  • Relevant experience in sales operations, category or sales support functions
  • Previous leadership experience ideally in the sales function
  • Outstanding Excel based Skills (including Power Pivot and Power Query)
  • Knowledge of working in and with ERP systems
  • Knowledge of sales tools & data models; including ability to translate business requirements into IT organisation-facing functional requirements
  • Demonstrated ability to work within a global organisation to leverage and share best practice
  • Understanding of FMCG/Liquor environment and how this role supports not only the efficiency and effectiveness of a sales operation but ultimately the consumer experience

What we can offer you

  • We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plans.
  • Our employees enjoy a generous holiday entitlement.
  • Private Health insurance
  • Superannuation (company contribution of 10.75%)
  • Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues. 
  • Private Life Assurance and Total Permanent Disability cover
  • Product allowance so that you can enjoy our fantastic portfolio of brands with your family and friends.
  • Every employee has the opportunity to claim funding each year for a charity or charities for which they have raised money, volunteered their time or personally donated.
  • Learning resources to help you be your best self.

About William Grant & Sons

A HOME FOR RARE CHARACTERS

William Grant & Sons: a home where Rare Characters thrive.

We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.

At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.

OUR AGILE WORKING PHILOSOPHY

Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.

INCLUSIVE RECRUITMENT PROCESS

Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive. If you have any questions or need some support with your application we’d love to hear from you. So please get in touch with our HR team at recruitment.enquiries@wgrant.com. 

We want to make sure that all applicants are treated equally. To support this we will anonymise all applications during the screening stage. Details such as name, dates and educational establishments will only be visible to the recruitment team and hiring leader once an applicant is invited to interview, these details are hidden during the screening stage. To be able to anonymise applications they all need to be in the same format. You can upload a CV but we would also ask you to complete an application form – your CV will not be visible during screening. We hope you agree that this is good use of your time to help ensure a fair recruitment process.

William Grant & Sons

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