Job Introduction
We have a fantastic opportunity for an experienced Quality Leader, to utilise market place feedback, supplier quality information, and production quality data to lead the development of Quality Insights for improvement in the Quality Management Systems. To ensure that all components, products and services sold and manufactured within the Markets are in compliance with the guidelines and governance of the Company Quality Platform and all relevant regional quality and product safety standards. To ensure that the regions Commercial and Customer requirements are continuously reflected in the Quality strategy, systems, standards and processes.
Main Responsibility
The successful candidate’s responsibilities will include;
- Lead the development and implementation of the Global WG&S complaints management policy and system and ensure complaints are evaluated and responded to in-line with WG&S policies.
- Drive the global roll out of WG&S Quality Standards to all regions and to all 3rd party producers & suppliers.
- Represent WG&S to customers and other external stakeholders on quality related issues. Lead customer visits and participate in customer audits of our quality systems.
- Use market feedback to lead the continuous improvement of WG&S Quality Standards for both premium and luxury segments so they reflect genuine market expectations.
- Report to WG&S management on in-market quality performance, prioritize corrective actions and report on progress.
- Leads, motivates and develops the Quality Insights team in line with the Company values to maximise employee engagement and ensuring that talent is nurtured and retained to achieve succession planning objectives and targets.
- Ensure key regional business functions have appropriate engagement with the Global Quality Strategy working with key stakeholders in managing instances and incidents related to product safety, withdrawal or recall.
Our Ideal Candidate
- Experience leading others in a quality assurance context
- Experience in using key Enterprise systems is desirable.
- Experience of applying statistical analysis to data is essential.
- Experience of implementing quality standards globally.
- Skilled at analysing external data, identifying improvement opportunities and motivating corrective actions.
- Skilled at responding to customer requests with respect to Quality
- Knowledge of ISO 9001 requirements
- Knowledge of food safety regulations and good manufacturing practices.
- Degree Qualified as a minimum with an Engineering or Science background a distinct advantage
- Proven record of successful application of problem solving techniques, process improvement, and development of Quality Systems.
What we can offer you
- We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
- Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
- Private Healthcare and Doctor@Hand (remote GP service).
- Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
- Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
- Our Life Assurance cover is a multiple of eight times your annual basic salary.
- Product allocation so that you can enjoy our fantastic portfolio of brands.
- Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
- Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
- Learning resources to help you be your best self.
About William Grant & Sons
A HOME FOR RARE CHARACTERS
William Grant & Sons: a home where Rare Characters thrive.
We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.
At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.
OUR AGILE WORKING PHILOSOPHY
Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.
INCLUSIVE RECRUITMENT PROCESS
Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive. If you have any questions or need some support with your application we’d love to hear from you. So please get in touch with our HR team at recruitment.enquiries@wgrant.com.
William Grant & Sons
