Private Clients Manager - Singapore

Job Introduction

Responsible for the execution of the Private Clients strategy and expansion of the U/HNWI network in Singapore, with a focus on Glenfiddich and The Balvenie’s ultra-premium and rare portfolios. Champion the luxury engagement journey across acquisition, cultivation, conversion, and retention, through high-touch client experiences, luxury storytelling and tailored sales strategies to drive revenue and build long-term brand equity.

Main Responsibility

• Develop and execute the Private Clients Business and Singapore TDL strategy in collaboration with the Head of Private Clients – SEA, Country Managers and SEA Regional Luxury team.
• Build and implement a personalised, client-centric sales approach, calibrated to gifting seasons, and client personal milestones.
• Take ownership of the entire luxury experience cycle from tailored invitations and engagement to presentation, sale, delivery, and post-sale care.
• Design and lead elevated luxury experiences including TDL Engagement programs, rare product launches, curated tastings, and cultural storytelling moments that surprise and delight.
• Partner with the SEA Regional Luxury Team and Regional SEA Malts Brand Ambassador to co-create bespoke sales propositions, White Glove and gifting solutions including selling scripts, collector pitches, SOPs and luxury toolkits.
• Deliver the Singapore Private Clients commercial targets in alignment with the broader Singapore Luxury Commercial target.
• Assess and align the luxury product pipeline, phasing strategy, and depletion planning to optimise sell-through for rare and high-value SKUs.
• Collaborate with the Head of Private Clients - SEA, SEA Regional and Global Luxury Teams to influence innovation roadmaps, secure allocation of rare releases, and build market-relevant plans.
• Track and report on budgets, spend, and ROI-driven activities with precision, fiscal discipline, and compliance excellence.
• Provide market insights into the Regional and Global Luxury teams—sharing client feedback, market shifts, and product insights.
• Contribute to internal luxury capability building, guiding key stakeholders and partners on best-in-class Private Clients’ standards.
• Build and sustain high-value relationships with U/HNWI individuals and luxury concierges across Singapore’s top-tier ecosystem, including the onboarding of new clients.
• Execute the RECNA framework (Relationship, Engagement, Conversion, Nurture, Advocacy) across the entire client journey, ensuring accurate segmentation of clients using luxury typologies to optimise key touchpoints and propositions.
• Curate and manage an exclusive, secure, and compliant Private Client CRM database, ensuring data integrity and relevance.

What we can offer you

• We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
• Our employees enjoy a generous holiday entitlement.
• Private Healthcare for employees (including dependents), dental cover and annual health screenings.
• Pension provision for local nationals is addressed by the statutory Central Provident Fund (CPF). Alternative pension arrangements are available for non-locals.
• Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues. 
• Private Life Assurance and Total Permanent Disability cover.
• Product allowance so that you can enjoy our fantastic portfolio of brands with your family and friends.
• Every employee has the opportunity to claim funding each year for a charity or charities for which they have raised money, volunteered their time or personally donated.
• Learning resources to help you be your best self.

About William Grant & Sons

A HOME FOR RARE CHARACTERS

William Grant & Sons: a home where Rare Characters thrive.

We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.

At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.

OUR AGILE WORKING PHILOSOPHY

Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.

INCLUSIVE RECRUITMENT PROCESS

Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive. If you have any questions or need some support with your application we’d love to hear from you. So please get in touch with our HR team at recruitment.enquiries@wgrant.com.