IT Service Continuity Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

A new opportunity has arisen for an IT Service Continuity Manager with the GTS organisation. The IT Service Continuity Manager will be responsible for establishing and maintaining the Service Continuity strategy and plans for infrastructure and core business applications.

Main Responsibility

  • Design, maintain and communicate IT service continuity plans for identified business critical systems to ensure ongoing service provision during disaster or similar events
  • Manage the development and implementation of the necessary reviews and tests
  • Perform Business Impact Analysis (BIA) and risk assessments
  • Manage the resolution of service continuity/ disaster recovery incidents
  • Provide Service Continuity and Disaster recovery expertise to meet business objectives
  • Work cross functionally with the Compliance (business) team to ensure that ITSCM and Business Continuity objectives and plans are aligned
  • Ensure that all relevant ITSCM related documentation is maintained
  • Provide training and guidance to all relevant stakeholders

Our Ideal Candidate

  • Will have excellent stakeholder management skills and will have a strong background in technology
  • Expert level knowledge of ISO20000 / 22301 with practical experience of implementation and accreditation
  • Subject Matter Expert in IT Services and Systems offering recovery and resilience services such as VMware, Cloud technology’s (SaaS, PaaS, and IaaS), Comvault / equivalent backup software
  • Demonstrable experience in creating formal large change documentation

What we can offer you

  • We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
  • Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
  • Private Healthcare and Doctor@Hand (remote GP service).
  • Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
  • Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues. 
  • Our Life Assurance cover is a multiple of eight times your annual basic salary.
  • Product allocation so that you can enjoy our fantastic portfolio of brands.
  • Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
  • Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
  • Learning resources to help you be your best self.

About William Grant & Sons


William Grant & Sons: a home where Rare Characters thrive.

We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.

At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.


Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.


Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive. If you have any questions or need some support with your application we’d love to hear from you. So please get in touch with our HR team at

William Grant & Sons

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