Head of Technology - Service

Job Introduction

William Grant & Sons is seeking a dynamic, forward‑thinking technology leader to elevate our global Technology Service function and support the growth of some of the world’s most iconic spirits brands.

As Head of Technology – Service, you will steward a business‑critical technology estate—ensuring resilience, security and performance while driving modernisation and alignment with long-term corporate objectives. You’ll lead high‑impact teams across applications and infrastructure, champion continuous improvement, and work closely with the Head of Technology – Delivery to ensure services evolve with the needs of the business.

With deep experience across service operations, infrastructure, enterprise applications, integrations and cyber governance, you will be confident influencing at senior and Board level, inspiring teams and navigating a complex, global environment. 

This is a rare opportunity to make a lasting impact in a family‑owned business where heritage, craft and innovation shape everything we do.

Main Responsibility

• Deliver exceptional Technology Services aligned with the William Grant Way, focusing on scalability, security and continuous improvement.
• Lead global operations and infrastructure teams to ensure seamless service and strong performance.
• Build trusted partnerships with senior leaders, shaping technology solutions that advance business goals.
• Equip technical business partners to engage early and drive high‑value initiatives.
• Oversee application and system integration to ensure smooth, reliable interoperability.
• Uphold governance standards across policies, controls and compliance.
• Drive modernisation and innovation across the application support landscape.
• Collaborate across IT and business functions to prioritise and deliver key projects.
• Lead, develop and inspire a high‑performing, future‑ready team.

Our Ideal Candidate

• Significant senior IT leadership experience (8–12 years).
• Skilled in modernising legacy estates and building forward‑looking roadmaps.
• Strong knowledge of enterprise applications, integrations, infrastructure and service operations.
• Experienced in cyber security, data privacy, governance and compliance.
• Confident operating in cloud‑first environments with awareness of emerging technologies.
• Strategic, influential and customer‑focused, with strong problem‑solving and decision‑making skills.
• Passionate about coaching, developing talent and building high‑performing teams.

What we can offer you

• We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
• Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
• Private Healthcare and Doctor@Hand (remote GP service).
• Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
• Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues. 
• Our Life Assurance cover is a multiple of eight times your annual basic salary.
• Product allocation so that you can enjoy our fantastic portfolio of brands.
• Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
• Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
• Learning resources to help you be your best self.

About William Grant & Sons

A HOME FOR RARE CHARACTERS

William Grant & Sons: a home where Rare Characters thrive.

We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.

At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.

OUR AGILE WORKING PHILOSOPHY

Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.

INCLUSIVE RECRUITMENT PROCESS

Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive.