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Customer Relations Coordinator - French Speaker (12 month FTC)

Job Introduction

Provide best in class customer service which includes organising, co-ordinating & managing total demand to support the delivery of the Commercial and Operational goals whilst meeting customer expectations

Main Responsibility

  • Support commercial team in all distributor changes, adhering to business guidelines.
  • Understand and analyse trends and seasonal profile for key markets, to support and advise the commercial teams where there is evidence that the demand plan may require revision.
  • Process sales orders daily, ensuring compliance with commercially agreed terms of sale, recording on ERP system, and acknowledging to customer within the agreed SLA.
  • Manage all shipments and cost per case to market from preparation of documents to booking with Freight Forwarder, ensuring delivery to customer on time in full in excess of the agreed target and HMRC compliance.
  • Ensure all documentation is prepared accurately and in a timely manner and delivered to customer in line with customs clearance requirements.
  • Minimise excess and slow-moving stock in line with agreed targets and turns.
  • Support and manage new product introduction in line with Commercial and Marketing requirements and Business SKU creation rules while minimising excess and obsolete stock.
  • Develop and maintain professional and productive relationships with third parties & ODC’s.
  • Develop professional and productive relationships across all key stakeholders to support operational performance and ensure that accurate and relevant information is shared in a timely manner.
  • Attend monthly SLA & S&OP meetings with key distributors / ODC markets, providing up to date market and customer insight.
  • Maintain a proper process framework and detailed process documentation with the appropriate governance structure.
  • Work collaboratively with peers and colleagues and apply learnings from identified training and development activities required to perform in role.
  • Develop a strong understanding of the supply chain requirements for customers, 3rd part distributors and Owned Distribution Companies.
  • Contribute appropriately to identify areas for improvement - facilitating cross collaboration with key customers to develop service improvement initiatives.

Our Ideal Candidate

Our ideal candidate is a French Speaker who excels in supporting commercial teams and managing distributor changes according to business guidelines. You provide insights on market trends to aid demand planning and process sales orders, ensuring compliance with terms of sale. You efficiently manage shipments and minimize excess stock while supporting new product introductions. Collaborative and proactive, you seek improvement opportunities and understand supply chain requirements, contributing to service enhancements.

What we can offer you

  • We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
  • Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
  • Private Healthcare and Doctor@Hand (remote GP service).
  • Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
  • Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues. 
  • Our Life Assurance cover is a multiple of eight times your annual basic salary.
  • Product allocation so that you can enjoy our fantastic portfolio of brands.
  • Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
  • Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
  • Learning resources to help you be your best self.

About William Grant & Sons


William Grant & Sons: a home where Rare Characters thrive.

We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.

At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.


Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.


Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive.

William Grant & Sons


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