Job Introduction
This is a 3-months contract role that aims to provide best in class customer service which includes organising, co-ordinating & managing total demand to support the delivery of the Commercial and Operational goals whilst meeting customer expectations.
Main Responsibility
- Process sales orders daily, ensuring key customer attributes are met in line with commercially agreed terms of sale, enter onto ERP system. Ensure documents are prepared accurately and in a timely manner, delivered to customer in line with customs clearance requirements.
- Build strong relationships with internal and external customers, providing the best service experience at every opportunity through timely responsiveness, courteousness and proactive problem solving.
- Support commercial in any distributor changes, adhering to business guidelines.
- Strong partnership and collaboration with 3rd party logistics provider and global freight forwarding partners to ensure on time delivery in full.
- Ensure the proper maintenance and good recording system of documents and processes.
- Other supply chain & Logistics duties/project/ad hoc tasks as assigned from time to time.
Our Ideal Candidate
- Diploma / Degree level education or equivalent experience handling purchase orders, customers’ orders, import and export shipment and international trade.
- Good understanding of Supply Chain procedures and processes gained in a manufacturing environment or equivalent experience.
- Proactive and self-motivated with proven ability to work independently in a fast paced, agile environment.
- Excellent interpersonal/stakeholder management skills with strong problem-solving mindset and drive for operational efficiency.
- Fair understanding on the incoterms and trade compliance experience.
- Good knowledge of Microsoft Office applications.
What we can offer you
- We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plans.
- Our employees enjoy a generous holiday entitlement.
- Private Healthcare for employees (including dependents), dental cover and annual health screenings.
- Pension provision for local nationals is addressed by the statutory Central Provident Fund (CPF). Alternative pension arrangements are available for non-locals.
- Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
- Private Life Assurance and Total Permanent Disability cover.
- Product allowance so that you can enjoy our fantastic portfolio of brands with your family and friends.
- Every employee has the opportunity to claim funding each year for a charity or charities for which they have raised money, volunteered their time or personally donated.
- Learning resources to help you be your best self.
About William Grant & Sons
A HOME FOR RARE CHARACTERS
William Grant & Sons: a home where Rare Characters thrive.
We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.
At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.
OUR AGILE WORKING PHILOSOPHY
Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.
INCLUSIVE RECRUITMENT PROCESS
Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive. If you have any questions or need some support with your application we’d love to hear from you. So please get in touch with our HR team at recruitment.enquiries@wgrant.com.
We want to make sure that all applicants are treated equally. To support this we will anonymise all applications during the screening stage. Details such as name, dates and educational establishments will only be visible to the recruitment team and hiring leader once an applicant is invited to interview, these details are hidden during the screening stage. To be able to anonymise applications they all need to be in the same format. You can upload a CV but we would also ask you to complete an application form – your CV will not be visible during screening. We hope you agree that this is good use of your time to help ensure a fair recruitment process.
William Grant & Sons
