Job Introduction
To deliver of the highest levels of customer service from William Grant & Sons through effective order processing, ensuring delivery on time where possible and efficient resolution of any stock or payment issues.
Main Responsibility
- Responsibility for the order to pay cycle for customers including effective resolution of any issues that will impact the customers’ perception of WG&S Australia
- Partnering with the Company Freight account champions to prioritise positive customer outcomes including dispatching stock on time, processing returns and investigating any stock discrepancies on a regular basis
- Actively manage the claims register ensuring that claims are both regularly processed and reported on to the wider team
- Manage the reduction of SLOBS (slow moving and obsolete stock), Duty Paid and Company Owned Stock holdings to reduce working capital
- Manage accurate weekly settlement submissions to our Customs Broker
- Participate in audit and stocktake activities as required and ensure completion to a high standard
- Be active and engaged members of the team ensuring high levels of compliance and completion for any team meetings
- Develop strong product knowledge to enable service to customer and internal communication
Our Ideal Candidate
Essential:
- Knowledge and understanding of customer service and the impact the role has on customers
- Systems knowledge and experience, particularly experience with ERP systems and Excel.
- Excellent written and verbal communication skills
- Attention to detail
Desirable:
- Experience in the FMCG industry
- Self-motivated & a problem-solving mindset
- Keen to go the ‘extra mile’ to achieve positive outcomes for customers.
- Supply chain knowledge
What we can offer you
- We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
- Our employees enjoy a generous holiday entitlement.
- Private Health insurance
- Superannuation (company contribution of 10.75%)
- Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
- Private Life Assurance and Total Permanent Disability cover
- Product allowance so that you can enjoy our fantastic portfolio of brands with your family and friends.
- Every employee has the opportunity to claim funding each year for a charity or charities for which they have raised money, volunteered their time or personally donated.
- Learning resources to help you be your best self.
About William Grant & Sons
A HOME FOR RARE CHARACTERS
William Grant & Sons: a home where Rare Characters thrive.
We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.
At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.
OUR AGILE WORKING PHILOSOPHY
Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.
INCLUSIVE RECRUITMENT PROCESS
Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive. If you have any questions or need some support with your application we’d love to hear from you. So please get in touch with our HR team at recruitment.enquiries@wgrant.com.
William Grant & Sons
