Customer Claims Analyst

Job Introduction

To support sales, marketing, and commercial finance to deliver accurate, relevant, and timely information and ensuring accurate reporting and Customer & Brand results to support business decision making.

Main Responsibility

  • Management of the customer discount process ensuring authorisation, processing, and correct allocation to Brand & Customer combinations in a timely manner
  • Facilitate review and challenge process of invalid claims
  • Liaising with UK AP and AR team to ensure all claims are processed correctly
  • Partner the Sales Team to ensure their accruals for customer discounts are valid and line with budget expectations
  • Review and maintain strong control environment with documented controls and procedures in place. Input and review through ongoing self-assessment of customer discount controls to deliver clean internal and external audit report.
  • Continuous improvement of customer discount process and reporting to improve and influence decision making
  • Month-end tasks in relation to customer discounts and reconciliations.
  • Support commercial finance manager in developing monthly management accounts pack
  • Preparation, distribution, and review customer discount spending with Regional and National Sales Managers
  • Deliver high quality financial analysis and reporting across Portfolio
  • Assist the Commercial Finance Manager in budget and LE preparation and reviews
  • Assist the commercial and marketing team on daily technical issues (focus on how to plan in IFS)

Our Ideal Candidate


  • Ability to deliver to demanding deadlines to achieve month end, latest estimate and budget submissions
  • Intermediate Excel skills and comfortable with handling large amounts of data.
  • Attention to detail, with determination to resolve issues
  • Logical and analytical thinker
  • CA or CPA qualification (or equivalent)


  • Experience of working in a commercial, FMCG business is beneficial
  • Experience of operating in a fast-paced commercial environment, managing multiple tasks and reacting to changing priorities.

What we can offer you

  • We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
  • Our employees enjoy a generous holiday entitlement.
  • Private Health insurance
  • Superannuation (company contribution of 10.75%)
  • Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues. 
  • Private Life Assurance and Total Permanent Disability cover
  • Product allowance so that you can enjoy our fantastic portfolio of brands with your family and friends.
  • Every employee has the opportunity to claim funding each year for a charity or charities for which they have raised money, volunteered their time or personally donated.
  • Learning resources to help you be your best self.

About William Grant & Sons


William Grant & Sons: a home where Rare Characters thrive.

We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.

At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.


Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.


Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive. If you have any questions or need some support with your application we’d love to hear from you. So please get in touch with our HR team at 


William Grant & Sons


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