Job Introduction
Are you a customer-centric technology enthusiast with experience in supporting multiple Commercial Sales teams mobile devices. Do you want to be part of our vision of becoming The Best Drinks Company in The World and help us drive our digital transformation journey. If so, we have an exciting opportunity for you!
About the Role: William Grant & Sons is looking for an Application Systems Analyst to join our established Commercial Product team in Cumbernauld on a hybrid basis. This is a key role where you will help drive our digital transformation journey forward with our vision of becoming The Best Drinks Company in The World.
Main Responsibility
As an Application Support Analyst, you will play a crucial role in enhancing user experience and streamlining processes and will be at the heart of our digital transformation journey. Supporting cross functional teams across our Owned Distribution Companies that use our bespoke mobile application to capture sales data that will be used to measure key results. You will provide technical advice, trouble shoot problems and assist users with application-related incidents. You’ll be at the heart of the team’s delivery and deployment during upgrades/go-lives and resolve any issues identified during user acceptance testing to ensure business objectives are met. This will include supporting the change control process, working with the business and appropriate teams to ensure the changes are implemented effectively. Maintaining and updating documentation, knowledge base articles and other resources that will support users.
You will communicate with users, developers and other stakeholders to provide updates and address any issues. As the first line of support with the sales teams you need to be able to make the right decision quickly and work with the sales teams to provide guidance and resolve their issues. Issues will be logged in our incident management system to allow us to track volumes and root cause which will then be used to identify improvements. Our mobile application is with a third-party vendor which uses customised objects on the Salesforce platform.
Our Ideal Candidate
You should have hands-on experience in a Commercial Support role, strong problem-solving skills, and the ability to analyse complex issues and implement effective solutions. Excellent communication skills and the ability to collaborate with cross-functional teams are essential as you will carry out training sessions to explain any new changes. A proactive problem solver with the ability to analyse complex issue.
Experience as working as a Salesforce admin is preferred and Salesforce Administrator certification is preferable.
What we can offer you
- We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
- Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
- Private Healthcare and Doctor@Hand (remote GP service).
- Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
- Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
- Our Life Assurance cover is a multiple of eight times your annual basic salary.
- Product allocation so that you can enjoy our fantastic portfolio of brands.
- Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
- Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
- Learning resources to help you be your best self.
About William Grant & Sons
A HOME FOR RARE CHARACTERS
William Grant & Sons: a home where Rare Characters thrive.
We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.
At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.
OUR AGILE WORKING PHILOSOPHY
Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.
INCLUSIVE RECRUITMENT PROCESS
Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive.
William Grant & Sons
