Job Introduction
Do you want to be part of the best digital company in the spirits business?
Are you a customer centric technology professional with experience in Finance/ Finance support and the ability to work as part of a team and solve complex problems?
Would you like to contribute to the continued success of the largest family-owned Whisky distillery in the world, responsible for iconic brands including: Glenfiddich, The Balvenie, Hendricks Gin, and Reyka Vodka?
William Grant & Sons are looking for a Business Systems Analyst to join our established Finance Product team, based in Cumbernauld, on a Hybrid basis. This is a key role in our organisation, where you will join a dynamic team dedicated to providing effective systems support to Finance teams globally.
Main Responsibility
As an Application Support Analyst, you'll be responsible for live system support, diagnosing and resolving application issues to ensure optimal performance and useability for the various business systems that the Finance Product Team support. You will monitor and respond to calls submitted through the incident management system, and identify opportunities for application and process improvement, ensuring responses and resolutions are in alignment with defined SLA’s.
You’ll be at the heart of the team’s delivery and deployment during upgrades / go-lives and resolve any issues identified during user acceptance testing to ensure business objectives are met. This will include supporting the change control process, working with the business and appropriate teams to create suitable test plans and scenarios, including expected results, in preparation for user acceptance testing ensuring the changes are implemented effectively.
You'll work closely with cross-functional teams, leveraging your expertise to streamline processes and enhance user experience. This role is perfect for someone who thrives in a fast-paced, innovative atmosphere and is ready to make a significant impact.
Your Key Responsibilities Will Include:
System Configuration and Customisation: Master the various Finance applications, configuring and customising to meet the evolving needs of our organization.
User Support and Training: Be the go-to person for Finance application-related queries. Provide hands-on support to users, troubleshoot issues, and conduct training sessions.
Data Management and Integrity: Support the maintenance of data accuracy and integrity within the Finance applications. Develop and implement strategies for data cleansing, migration, and ongoing data quality assurance.
Automation and Integration: Support the design and implementation of automation processes. Collaborate with IT and other teams to ensure seamless integration with other business systems.
Security and Compliance: Be the guardian of data security and compliance within the Finance application environment. Implement and enforce best practices to safeguard sensitive information.
Stay Current with Trends: Keep abreast of the latest application releases, features, and industry trends. Proactively recommend enhancements and improvements to maximize the benefits of the platform.
Our Ideal Candidate
We are looking for an IT professional with a genuine passion for optimising the customer journey through technology.
Finance Proficiency: Ideally hands-on experience in a Finance or Finance support role.
Problem-Solving Skills: A proactive problem solver with the ability to analyse complex issues, troubleshoot efficiently, and implement effective solutions.
Communication Skills: Strong interpersonal and communication skills with the ability to translate technical concepts into user-friendly language. Comfortable conducting training sessions and providing user support.
Team Collaboration: Ability to collaborate effectively with cross-functional teams to understand business requirements and implement solutions that align with organisational goals.
Adaptability: Comfortable working in a dynamic and fast-paced environment, with the flexibility to adapt to changing business needs.
Continuous Learning: Interest in best practices, industry trends, and emerging technologies.
What we can offer you
- We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
- Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
- Private Healthcare and Doctor@Hand (remote GP service).
- Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
- Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
- Our Life Assurance cover is a multiple of eight times your annual basic salary.
- Product allocation so that you can enjoy our fantastic portfolio of brands.
- Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
- Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
- Learning resources to help you be your best self.
About William Grant & Sons
A HOME FOR RARE CHARACTERS
William Grant & Sons: a home where Rare Characters thrive.
We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.
At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.
OUR AGILE WORKING PHILOSOPHY
Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.
INCLUSIVE RECRUITMENT PROCESS
Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive.
William Grant & Sons